Shipping policy
MYKKAELLA REYZ®
Shipping Policy
Effective Date: 11/08/26
Thank you for shopping with MYKKAELLA REYZ®.
We are committed to delivering your order safely and efficiently. Please read our shipping policy carefully before placing your order.
Order Processing
Orders are processed Monday to Friday (excluding UK public holidays).
Most orders are processed within 1–3 business days.
During launches, promotional events, holidays or periods of high demand, processing times may be extended.
Customers will receive a confirmation email once their order has been dispatched.
Shipping Destinations
MYKKAELLA REYZ® currently ships worldwide.
Available shipping destinations may change without prior notice.
Shipping Times
Estimated delivery times begin once your order has been dispatched.
United Kingdom
• Standard Shipping: 2–5 business days
Europe
• Standard Shipping: 5–10 business days
International
• Standard Shipping: 7–20 business days
These delivery estimates are provided for guidance only and are not guaranteed.
Tracking
Where available, tracking information will be emailed once your order has been dispatched.
Customers are responsible for monitoring their tracking information.
Customs & Import Charges
International orders may be subject to customs duties, import taxes or other local charges imposed by the destination country.
These charges are the responsibility of the customer.
MYKKAELLA REYZ® has no control over these fees.
Incorrect Address
Customers are responsible for providing an accurate shipping address.
Orders returned due to an incorrect or incomplete address may incur additional shipping charges before being resent.
Lost or Delayed Parcels
Once an order has been handed to the shipping carrier, delivery is managed by the carrier.
If your parcel appears delayed, please contact the carrier first using your tracking information.
If further assistance is required, our Customer Support team will gladly help.
Lost Parcels
A parcel is considered lost only after the carrier has officially confirmed that it cannot be delivered.
Where appropriate, MYKKAELLA REYZ® will work with the carrier to investigate before issuing any replacement or refund.
Delivered Orders
Orders marked as "Delivered" by the carrier are considered successfully delivered.
Customers should ensure that a safe delivery location is available.
MYKKAELLA REYZ® cannot accept responsibility for parcels stolen after successful delivery confirmation.
Split Shipments
Occasionally, orders may arrive in multiple parcels.
Customers will not incur additional shipping charges for split shipments initiated by MYKKAELLA REYZ®.
Shipping Delays
We are not responsible for delays caused by:
• customs inspections
• severe weather
• industrial action
• carrier disruptions
• public holidays
• force majeure events beyond our control