Refund policy
MYKKAELLA REYZ®
Return & Refund Policy
Effective Date: [Insert Launch Date]
At MYKKAELLA REYZ®, every order is prepared with care and quality inspected before dispatch. We want every customer to love their purchase. If, however, you need to request a return, please read the policy below carefully.
By placing an order with MYKKAELLA REYZ®, you agree to the terms outlined in this Return & Refund Policy.
1. Eligibility for Returns
Returns are only accepted for eligible items that are returned in their original condition.
To qualify for a return, the item must:
• be unworn and unused;
• be free from scratches, dents, marks, stretching or any other signs of wear;
• not have been exposed to perfume, makeup, lotions, oils, hairspray or chemicals;
• include all original packaging, inserts, pouches and accessories supplied with the order;
• be returned securely packaged to prevent damage during transit.
Items that do not meet these conditions may be refused or may qualify only for a reduced refund where permitted by applicable law.
2. Return Request
Customers must contact our Customer Support team before returning any item.
Email:
Unauthorised returns sent without prior approval may experience delays in processing.
3. Return Timeframe
Where applicable under the laws of your country or region, customers may request a return within the legally required cancellation period.
For customers outside jurisdictions with mandatory statutory return rights, returns are accepted only where approved by MYKKAELLA REYZ® in accordance with this policy.
4. Non-Returnable Items
Unless required by applicable law, the following are not eligible for return:
• Gift Cards
• Sale or Clearance Items
• Promotional or Complimentary Products
• Personalised or Custom-Made Jewellery
• Items altered after delivery
• Products showing signs of wear or use
• Products returned without original packaging
5. Hygiene & Safety
For hygiene and customer safety reasons, certain jewellery items may not be eligible for return where permitted by applicable law.
Where local law provides customers with statutory return rights, those rights will be respected.
6. Faulty or Incorrect Items
If you receive:
• an incorrect item;
• a damaged item upon arrival;
• a manufacturing defect,
please contact us within 48 hours of delivery and include:
• your order number;
• clear photographs;
• a description of the issue.
Where a fault is confirmed, MYKKAELLA REYZ® will provide an appropriate remedy in accordance with applicable consumer protection laws.
Damage resulting from normal wear and tear, accidental damage, improper storage or misuse is not considered a manufacturing fault.
7. Refunds
Refunds are issued only after the returned item has been received and inspected.
If approved, refunds will be processed using the original payment method.
Original shipping costs are non-refundable unless required by law or where MYKKAELLA REYZ® is responsible for the error.
8. Return Shipping
Unless the return is due to our error or a confirmed manufacturing defect, customers are responsible for all return shipping costs.
We strongly recommend using a tracked and insured shipping service.
MYKKAELLA REYZ® cannot accept responsibility for returns that are lost or damaged before they reach us.
9. Inspection Process
Every returned item undergoes a quality inspection.
Returns may be refused if they show evidence of:
• wear;
• scratching;
• perfume or cosmetic residue;
• damage caused after delivery;
• missing packaging or accessories;
• cleaning attempts using inappropriate products.
Where permitted by law, any reduction in value resulting from handling beyond what is necessary to inspect the product may be deducted from the refund.
10. Refused Deliveries
If a customer refuses delivery or fails to collect an order resulting in its return to us, any shipping costs, customs charges, return fees or handling fees incurred may be deducted from any refund where permitted by law.
11. International Orders
Customers are responsible for any customs duties, import taxes or local fees charged by their country.
These charges are not refunded by MYKKAELLA REYZ®.
12. Fraud Prevention
To protect our customers and our business, MYKKAELLA REYZ® reserves the right to decline returns, refunds or exchanges where fraudulent activity, abuse of our policies or suspicious purchasing behaviour is identified.
Nothing in this policy limits or excludes any statutory consumer rights that cannot legally be excluded under the laws applicable to your purchase.
Thank you for shopping with MYKKAELLA REYZ®.
Questions?